Privacy Policy
Energy and Gas ("we", "us", "our") operates the website www.energyandgassupport.online (the "Site"). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or use our Site and services.
1. Information We Collect
We may collect the following types of information:
- Contact information: name, email address, phone number you provide when contacting us or requesting service.
- Service details: address, meter number, service history, appliance details, photos or notes you submit to diagnose an issue.
- Usage data: pages visited, time on site, IP address, browser type, and other analytics collected automatically.
- Payment & billing info: when applicable, payment details are processed by our third-party payment providers — we do not store full card numbers on our servers.
2. How We Use Your Information
- To respond to inquiries, provide services, schedule appointments and manage customer accounts.
- To process payments and handle billing (via trusted third-party payment processors).
- To send service updates, confirmations, reminders and important safety notifications.
- To improve, maintain and secure our Site and services, and to analyze usage through analytics tools.
- To comply with legal obligations and protect our rights and users' safety.
3. Cookies & Tracking
We and our service providers use cookies and similar tracking technologies to collect information about Site usage and to remember your preferences. You can control cookies through your browser settings; however disabling cookies may affect how the Site functions.
4. Third-Party Services
We may share data with third-party service providers who perform services on our behalf (for example: hosting, analytics, payment processing, email delivery). These providers are contractually required to protect your information and use it only as necessary to perform services for us.
5. Data Security
We take reasonable measures to protect the confidentiality, integrity and availability of personal information. While we use appropriate technical and organizational safeguards, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
6. Data Retention
We retain your personal information only as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
7. Your Rights
You may have rights under applicable law to access, correct, or delete your personal information, or to object to certain processing. To exercise these rights or request information about your data, contact us using the details below. We will respond in accordance with applicable law.
8. Children
Our Site and services are not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take steps to remove that information.
9. Links to Other Sites
Our Site may contain links to third-party websites. This Privacy Policy applies only to information collected by our Site. We are not responsible for the privacy practices of other websites — please review their privacy notices separately.
10. Changes to This Policy
We may update this Privacy Policy from time to time. When we do, we will revise the "Effective date" above. Continued use of the Site after changes constitute acceptance of the updated policy.
11. Contact Us
If you have questions or requests about this Privacy Policy or your personal information, contact us:
Energy and Gas
Website: www.energyandgassupport.online
Phone: (888) 402-9857
Email: info@energyandgassupport.online